Support & Information for LRAO

Here you will find our support details and useful information for LRA officers.

Postal address - Swiss Government PKI

Federal Office of Information Technology, Systems and Telecommunication FOITT
PKI Trust Frontend (PS-PSC-TRF)
Campus Meielen
Eichenweg 3
CH-3003 Bern

Support for Enduser / AdA / General

• End users and certificate owners - Federal Administration

  • As end users and certificate holders, we would ask you to contact your LRA officer or a BIT Store. This is the person or department that issued your certificate.
  • If you are not certain, please contact the Service Desk FOITT ([phone]) or create a ticket yourself via RoBIT.

• End users and certificate owners - Organisations affiliated to the Confederation (cantons, police, court etc.)

  • As end users and certificate holders, we would ask you to contact your LRA officer. This is the person or department that issued your certificate.
  • In addition, the Service Desk FOITT ([phone]) is also available to assist you.

• Members of the army (AdA, non-employees of the Federal Administration)

  • For all enquiries and incident reports, please contact the hotline (formerly AFCSO) on [phone].
  • PIN reset outside office hours: Outside office hours, you can request a PIN reset (MILIZ environment) 24 hours a day via the Military Police (outdoor reception P20) on [phone].
  • As end users and certificate holders, we ask that you contact your LRA Officer or your Registration Authority (RA).

• General enquiries

  If you have any queries, please contact the Service Desk FOITT ([phone]) or create a ticket yourself via RoBIT.

LRA-Officer - Support

• LRA-Officer

  • For all enquiries and incident reports, please contact the Service Desk FOITT ([phone]) or create a ticket yourself via RoBIT.
  • In urgent cases: As an LRA officer or RA office, you can be connected to the Swiss Government PKI via the Service Desk FOITT ([phone]) during SLA service hours (Monday–Friday, 07:00–18:00).
  • Locations: Registration offices (RA) and BIT-Stores

LRA-Officer - Placing an order

• Federal Administration

  • Please place your requests and orders using the corresponding DWP (Digital Work Place).
  • If you do not have the appropriate authorisation, please contact your superuser in your office.

• Organisations affiliated to the Confederation (cantons, police, court etc.)

  Class A certificates

  New Class A certificates are no longer issued on smart cards, but exclusively via the signature service (server-based). Due to the lack of a legal basis, SG-PKI is not authorised to offer them outside the federal administration. The organisation eOperation Switzerland offers digital government services for cantons and municipalities. Please contact this organisation if required.

  Class C – Group mailbox certificates

  Ordering

  Please email the following details to [e-mail].

  • Name of the mailbox
  • Address of the mailbox
  • Owner of the mailbox
  • Mail address of the owner

  Revocation

  Please email the following details to [e-mail].

  • Serial number
  • Common Name (CN)
  • Email address
  • (Date created)
  • (Expiry date)

  Class B and C certificates

  • Please send the completed application (form) to [e-mail].
  • If no form is available, please contact [e-mail].

LRA-Officer - Trainings

• Training videos on various PKI topics and processes are available to all interested parties here.

  • Training videos

• Trainings for LRAO - Class A

  • Basic training
  • Continuing Education

• Trainings for LRAO - Class B

  • Basic training
  • Continuing Education

• Trainings for LRAO - Class C

  • Basic training

LRA-Officer - Useful informations

• All publicly available documents

  Here you will find all publicly published documents relating to the Swiss Government PKI.

  • Swiss Government PKI - Documents

• Protected area for LRA officers

  In the login-protected section Swiss Government PKI – LRA Officer (private), as an LRA Officer, you will find information, documents, presentations and videos which contain confidential information/data and must not be published on the PKI homepage (on the internet).

  • Select the FED-LOGIN login method
  • Please also use the login with smart card/certificate

• Personal security check (PSC)

  The Specialist Unit for Personal Security Checks in the DDPS is part of the State Secretariat for Security Policy (SEPOS). It carries out personal security checks in cooperation with the federal and cantonal security authorities. Its main location is in Bern, but it is also represented in all six army recruitment centres.

Swiss Government PKI | Glossar | Referenzen | All documents