Support (Banner)

Faults and enquiries


Requests and orders

Fusszeile (Footer) sprachneutral

The remedy requester console is available for assigning tasks relating to the various PKI requests (MAC/SLA) (path: My permissions and access/certificates and authentication methods).

  • The task assignment tool is called "BMC Remedy" and is available on your federal workstation client.
  • MAC means MoveAddChange
  • SLA means ServiceLevelAgreement


  • At present, a corresponding MAC is not yet available for all forms. In this case, please create a ticket (service request) with the FOITT Service Desk and attach the signed form.
  • If you or your office/organisation does not have access to the remedy requester console, you can send your request to