Customer support EN Test

In addition to having excellent technical knowledge, are you sensitive to different people and their needs? If you enjoy new technologies and are customer-oriented, and if the success of your customers is your main focus, then FOITT is the right place for you.

What you can achieve

As the largest IT service provider in the Federal Administration, we ensure that almost 40,000 employees can carry out their work efficiently with modern IT solutions. In your customer support role, you will work closely with our customers' IT specialists and their employees. Your technical skills, helpfulness and friendliness are our calling card: your excellent service brings a smile to our customers' faces. Your networked thinking and prudent approach enable you to make important contributions to the continuous improvement of workplaces in the Federal Administration and to the further development of our support services, and thus help to drive forward Switzerland's digital future.

What we offer you

Whether systems, software or storage – these are just three examples of the diverse areas on offer at the FOITT. Every day, you can expect new challenges that ensure the necessary variety. Our motivated teams will help you take responsibility for analysing and solving IT problems or answering user questions across a broad IT portfolio. Together, we develop new services and the support of the future with bold and creative solutions.

You can find out what else the FOITT as an attractive employer has to offer here.

You are able to use the following technologies

  • Microsoft range (Teams, SharePoint, Office 365, etc.)
  • Cloud computing
  • Artificial intelligence
  • Shared services
  • Automation/RPA
  • Internet of Things

Typical roles in this area include

  • Supporter
  • Helpdesk employee
  • System Controller
  • Business Engineer
  • Change Manager
  • Service Manager

Do we match?

  • You put customers and users at the forefront: you are friendly when dealing with customers and you are goal- and solution-oriented.
  • You are curious and open to new and unexpected situations.
  • You enjoy finding solutions to complex challenges.
  • You are familiar with the latest technologies.
  • You enjoy both learning new things and helping others.

Current vacancies at the FOITT

Experienced professionals

Back to all areas of activity

Find out more about the FOITT's incredibly diverse areas of activity.


Project and technology diversity at the FOITT

We use the latest and most diverse technologies to develop groundbreaking solutions for digital Switzerland.

Find out more here.

Advantages for employees

Advantages for employees

Our employees are our most important resource. As part of the Federal Administration, we offer attractive employment conditions and a wide range of benefits.

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